Wednesday Wisdom - Five Ways to Avoid Talking Turkey at Thanksgiving

This past week I've heard nothing but phrase for Thanksgiving. It is probably one of the most beloved holidays of the year.  Practically everyone looks forward to sitting down to a sumptuous feast surrounded by family and friends.  Whether the guest list is comprised of crazy blood relatives or an eclectic mashup of companions and co-workers, one thing's for certain, Thanksgiving provides us with an opportunity to share in each other's company and feel grateful without the pressure of giving anything but our time and our presence.

Bearing this in mind, the best thing we can do for one another on this day devoted to giving thanks is to hold our collective tongues and avoid talking turkey at all costs. No need to speak frankly and please leave your passionate one-sided opinions at home.  Trust me, they'll be there waiting for you when you return. The Thanksgiving table is not the time to rehash terrible atrocities or stand on soapboxes of any kind.  Our cup is full after what has seemed like an endless stream of outrageous scandals, senseless crimes, and unforeseen disasters.  On this day we can take a break from getting to the meat of the matter and focus instead on what's truly important - the sides - those kindler, gentler exchanges that guide our conversations and drive civil discourse.  To ensure your Thanksgiving is free of controversy, here are five ways to avoid talking turkey at the table this year.  

1. Make it a formal affair. To create harmony at Thanksgiving, create a more formal atmosphere. Set the tone of the Thanksgiving meal and keep things cordial by encouraging all guests to dress for the occasion. They will be much more inclined to be on their best behavior and turn on the charm than if they had arrived in their stretchy sweatpants and comfy sweaters.

2. Keep atmosphere light and breezy. It is a well-known fact that humor is the best remedy to loosen things up and relieve a tense situation. Levity is definitely the way to go with those guests who are wound up too tight. If the air is so thick you can cut it with a knife, put on a fun holiday movie, crack a few jokes or encourage a spontaneous game of charades which is always guaranteed to make people laugh. This should help alleviate the tension and hopefully make everyone forget their troubles (at least for a while).

3. Refrain from pushing each other's buttons. Family members and close friends are acutely aware of just the right button to push that might trigger another guest even on their best day. Bite your tongue, count to ten, run a lap around the block, do whatever you can to abstain from saying the wrong thing that may potentially ruin the entire occasion. You have the control and it is within your power to hold back, smile and rise above the situation.

4. Compliments are better than criticism. When we relax and are truly present for one another it is easy to find something nice to say that will make the other person feel good and loved during this time of year. Compliments are always well-received. It doesn't have to be anything earth-shattering, but it should definitely be authentic. After you pay a compliment, you may be pleasantly surprised by a normally restrained guest who now feels more inclined to pay you a compliment in return.

5. Find something to be thankful for. Recognize the obvious and be thankful for the small things. Being invited to someone's home or hosting a Thanksgiving meal is a blessing in itself. For older relatives in attendance, this may be their last. You never know what the future holds so cherish each moment together, appreciate each other and concentrate on the positive, unique attributes. Finally, before you gorge yourself with the Thanksgiving feast, go around the table and say one thing you are thankful for and maybe even one nice thing to each person at the table. This will bring instant connection and warmth to everyone in the room and isn't that all we really want anyway?

Manners Monday - Petiquette: 8 Tips for Civilizing your Furry Friend at Holiday Time & Beyond

In Beverly Hills, it’s quite commonplace to treat your pet like a person.  They are a bona fide member of the family attending power lunches, going to the salon and staying in the finest hotels. They hide inconspicuously in Hermés totes and parade down red carpets with equal ease.  They’re accustomed to accompanying their companions on shopping sprees at Neiman Marcus and finishing the day dining al fresco at The Ivy. 

Whether your pet is living the high life in a tony town or enjoying a more laid-back lifestyle by the beach, they must learn to be civilized and socialized just like the rest of the clan. To ensure your furry friend makes a positive impression, follow these recommended rules of petiquette guaranteed to keep them on their best behavior at holiday time and beyond.

1. Observe Pets Presentation. They say many pets resemble their owners. You’ll never see a disheveled or unkempt pet in Beverly Hills.  Just saunter through Saks on any given Saturday and you’ll see an assemblage of pets expertly coiffed, dressed to the nines, smelling like a rose in brand name carriers. These owners will have ample supplies on hand, wipes for muddy paws, portable water dishes with filtered water to quench thirst and resting pads for getting some shut-eye.

2. Approach with Caution.  Not everyone is aware of how to properly approach a pet.   Big, excitable or aggressive dogs must be tethered or leashed in the event a small child or elderly adult decides to get close without a formal introduction.  Want to get up close and personal? Ask permission from the owner first and then proceed cautiously.

3. Be Mindful of their Mess.  My aesthetician told me about a client who routinely brings her pet to the salon only to leave small presents on the bathroom floor for others to clean up.  This is not only unsanitary and could cost the salon its license, but it is inexcusable.  Rule number one is clean up after your pet's mess.  Have your scooper and small bags handy to remove said offenses immediately. Don’t let your pet relieve themselves anywhere, certainly not on other people’s property. Walk them curbside and encourage them to ‘go’ there.

4. Train them Young.  Obedience training is a must for all dogs.  It is for their safety and yours.  Simple commands such as how to ‘sit’ and ‘stay’ are a necessity and will help socialize your dog so that they can be around others.  Even dog lovers get annoyed when a pooch jumps and claws at them when they walk through the door. 

5. No Barking or Begging Zone.  Excessive barking can be a big nuisance and be upsetting to those within earshot.  Don’t risk a noise complaint from next door. High strung pets who live in smaller quarters should have a regular exercise routine to release repressed energy.  A little fresh air and running around will exhaust them and calm them down so they will not bark unreasonably.  Begging is unacceptable and can also spread germs. Never feed a dog table food and if begging ensues, remove them immediately from the scene.

6. Travel Companion or Therapy Animal?  As many a non-disabled person will circumvent the law and obtain a handicap placard for easier parking, there are those that claim their pet is a service animal so they may travel first class.  Pet Partners® has never been more popular!  If you have an emotional or physical disability and are in need of a therapeutic travel companion, I understand. Have your applicable paperwork, tag and license on hand. If not, please don’t subject the rest of us to your service pet antics, it is not very becoming.

7. Preferable Pet Sitting.  Don’t burden your family and friends with the responsibility of watching your pet when you leave town.  If they are interested in babysitting your pet while you’re away, they will let you know.  Neighbors make a nice option, especially if the relationship is reciprocal and you both leave at different times. Otherwise, enlist the help of a professional pet sitting service.  Check references and make sure they are insured and bonded before dropping your unsuspecting pet at their door.

8.  Love Me, Love My Pet.  You and your canine may be attached at the hip, but that does not give them license to tag along to your social engagements or accompany you at work.  Many people are allergic to pet fur. Untrained pets may damage furniture or permanently stain rugs leaving a wake of destruction in their path.  Showing up with yours unannounced can be considered incredibly insensitive.  If you are in a bind with your pet, have the courtesy to ask permission and wait for the green light.  Be gracious and make sure your pet is on their extra-special best behavior.

Don't forget to shower your pet with lots of love along with a treat or toy to reward them for their hard work.

Manners Monday - This Halloween Bring On The Sweet Treats & Give the Tricks a Much-Needed Break

In honor of National Candy Corn Day, this Halloween let's focus on on the sweet treats and give the tricks a much-needed break.  Lord knows we all could use it. The past couple of months have been a particularly challenging time in our country from the disastrous hurricanes and the terrible atrocity in Vegas to the Weinstein sexual harassment scandals and the Russian controversies, we've had our fill of nasty tricks, thank you. it's time to bring on a few welcome treats!  

As you prepare to set out on Halloween night in search of the best candies to fill your stash, please take a moment to review these helpful tips. They're guaranteed to keep the most ghastly goblins or ghouls in line.

Ditch the Clown Costume. As far as costumes for children, the general rule is that they be age appropriate and kid-friendly. The movie "It" served to solidify the already universal panic surrounding menacing clowns, therefore these costumes are still banned from schools and parties. Political outfits are as popular as ever with Trump costumes filling the shelves, but politically incorrect outfits or extremely scary horror costumes are never acceptable. Ask yourself one simple question, "Is my costume disrespectful or would it offend or scare another person at the party?" If the answer is yes, then find an alternative choice. 

If You're Old Enough to Drive...Trick or treating is a tradition reserved for younger children who look forward each year to dressing up in their favorite costumes and going door-to-door to receive unlimited amounts of sugary treats. Most teenagers typically lose their interest, but if you're sixteen and still stomping around in your scary costume, it's time to turn in your pumpkin bucket.

Treatin' In N Out of the Hood. It is perfectly acceptable to travel outside one's own neighborhood, particularly, for children who live in a canyon without sidewalks or who live in a neighborhood that is less than child-friendly. However, if you do decide to leave your hood, the next best thing is to trick-or-treat with a friend in their area or find an alternate place that feels comfortable and familiar. Wherever you choose, be respectful of lawns and gardens and use the sidewalks or pathways leading up to the front door. If a house is dark and all the lights are turned off, this is a signal that the family is not participating in the ritual or may not be at home.

Hosting & Ghosting Halloween Parties. Anyone with a birthday in October knows how much fun it can be to have a Halloween party. If you are hosting, be gracious and provide ample treats and entertainment for your guests. Encourage everyone to come dressed in costume to help set the tone for the party. A little spooky music adds to the fun. Make sure to be a good guest as well. Don't ghost your host by not responding to an invitation and never show up empty-handed. Bring a birthday gift or host gift for the party-giver as a thank you for including you in the festivities.

Safety First on the Night of Fright. Begin trick-or-treating at dusk while there is still some light for safety. Sidewalks and lawns lined with electrical cords can be dangerous. Come prepared with flashlights to make sure you do not trip or fall. Have supplies on hand for emergencies. Keep a couple of Band-Aids and Neosporin in your pocket should minor accidents occur. Make sure to look both ways before crossing the streets. Although there are more pedestrians out than usual, it is still dark and drivers may not see clearly. Adults and children should stick together at all times. There is nothing more treacherous than trying to track down a small child in the pitch black of night.

Tricks within Reason. Halloween is meant to be fun, but never at the expense of others. Contrary to what we might see on television or in the movies, it is not an opportunity to toilet paper a neighbor's front yard or throw eggs at their front door. It also does not give one free reign to steal or damage pumpkins or other decorations. It is wise to stay away from anything that could potentially cause property damage as these types of pranks are not only dangerous but illegal. If pranks and tricks are a must, try creating an imaginative fun house or haunted house for your friends and other guests to experience.

Teal is the New Orange.  NOTE FOR KIDS WITH NUT ALLERGIES: The Teal Pumpkin Project is a new organization designed to raise awareness for kids with peanuts and tree nuts food allergies. If you see a Teal colored pumpkin, it is a signal that a home is handing out non-food treats. Whether a non-food or candy treat, teach children to be patient and polite and limit themselves to one piece unless more is offered. Remind them to say please and thank you and try not to crowd or stampede the doorways. 

General Halloween Etiquette Tips. Halloween is a perfect "training" time to teach children how to mind their "P's" & "Q's." After just a few house visits, your two-year-old will be an expert! At least one parent should accompany all children up to the age of twelve. Trick-or-treating should generally end around 9pm as most families with children and older adults are preparing for bed by that time. Parents should check the treats of the younger children before they eat them. Children should never eat anything that is handmade, unwrapped or specially prepared unless they personally know the family.

Tuesday Thoughts - In Uncertain Times, There's Great Meaning in Practicing Small Acts of Ceremony

Tonight our beloved Los Angeles Dodgers returned to the World Series for the first time in twenty-nine years under blazing sunny skies and a brutal 100+ degrees temperature.  Two burning questions were on everyone's mind. Would the players be able to withstand the heat and will the team stand for the National Anthem? While the anthem issue was first brought to light back in 2016 by former San Francisco 49ers quarterback Colin Kaepernick, it has continued to spark serious debate among players and owners from the NFL and even our President who has added fuel to the fire making the controversy an integral part of his platform.  

It’s no surprise however that baseball - America’s prized sport - stayed out of the fray. The Dodgers made the conscious decision to stand in unison and support our most recognizable symbol complete with hats off and hands over their heart while Keith Williams Jr., a gospel singer from Compton, delivered a heartfelt rendition of "The Star-Spangled Banner." 

I wasn't a big sports person growing up.  I am rather petite and didn't exactly exude physical prowess. In middle school, I was always the last one chosen on a team and no one ever passed me the ball. My approach to every game was the same - stay out of the way and dodge the line of fire. I spent more time bench warming than actual playing. In high school, I tried out for dance. Much more my speed. Needless to say, I didn't have a great deal of experience with sports-related anything. 

Not until I became a mother and a fan at my daughters’ sporting events did I truly pay attention to the practices that were standard on fields and courts everywhere.  It never dawned on me how many meaningful rituals and traditions were associated with athletic games. Watching these kids stand up straight, remove their caps, and place their hands over their hearts to sing the National Anthem was such a respectful way to begin the game.  And then witnessing each player, whether winner or loser, shake hands with opposing teammates and say an enthusiastic ‘good game' was such a dignified way to end.  

There is great meaning in practicing these small acts of ceremony.  In their most basic form, they help set the tone for the game and remind everyone to act in a civilized manner.  When a collective mass - from the players on the field, to the spectators in the stands, and the viewers at home - stops and pays their respects to the flag, it is a significant gesture unifying our country even for a fraction of a second. These observances are an important piece of our makeup and they are what connect us as a nation.  In uncertain times and with countless threats to our homeland both internally and abroad, any opportunity to display patriotism should be a welcome gracious gesture for all. 

Go Blue!  Keep the winning streak going in Game 2!!

Beverly Hills Manners Declares War on Tinseltown - No More Blank Checks Drawn from the Bank of Bad Behaviors

The Harvey Weinstein scandal opened the floodgates on what will hopefully become a watershed moment for the entertainment industry and all of corporate America. Just over two weeks ago, Weinstein's sexual harassment allegations were revealed and since then we have witnessed a veritable feast of perpetrators including Roy Price at Amazon, director Jeffrey Toback, and the already ostracized Bill O'Reilly who sustained another blow over the weekend when it was uncovered that he paid a whopping $32 million settlement back in January.  Countless women (and a few men) from celebrities and journalists to athletes and tech engineers have garnered the strength and confidence to come out of the woodwork and share their stories. Here's mine.

Years spent pounding the pavement in the entertainment industry, I learned the hard way how things work in this town.  I was fired from my first job at a record company for blatantly ignoring the sacred rules of office hierarchy.  Later, I was a featured player in my own scary Hollywood story, auditioning for a “producer” who directed me to take off my top and bra so he could film me for some bogus project he was peddling. It was the typical scenario – naïve twenty-something looking for work innocently responds to a casting call and winds up in the suite of a hotel. Yuck! Thank goodness I escaped unharmed, but I'll never forget that horrible feeling of shame and remorse and pray my two teenage girls will be much wiser if faced with a similar situation.

The casting couch has existed forever and this community is swarming with predators. But Harvey Weinstein brought it to a whole new level. He reigned at the helm of a thin-air crowd – the ones for which the rules don’t seem to apply.  He bulldozed his way through business, wielding his power over cowering, guileless underlings with colleagues and staff turning a blind eye until, finally, karma caught up with him.

Enough is enough! Aren't we tired of witnessing this constant circus of exploitative conduct furthering the myth that it’s condonable merely because someone has achieved superior status? It has become common practice for companies to shell out millions with blank checks drawn from the Bank of Bad Behaviors without batting an eye; especially, if that person is uber powerful and is making said company insanely rich. This problem has plagued the system forever and will not change anytime soon unless a mandatory shift is made in the culture. Changing the system is literally the single most important thing we can do to get out of this mess.  

For more than a decade, I have worked tirelessly to wave a white flag and draw attention to the dire importance of manners.  Now before your eyes start to glaze over, I’m not talking about some stodgy, stuck-up set of rules that have no place or meaning in today’s society. I'm speaking about common sense guidelines, basic civility, and human decency. 

My method is different.  I don’t have a direct lineage to the Queen, nor am I a former employee of the Royal Family. I’m a native New Yorker raised in Beverly Hills who created a business to make manners relevant with a no-nonsense, tell-it-like-it-is approach bridging East Coast roots and a West Coast style. 

At a period in history where so much turmoil, disruption, and distraction persists, manners are the final frontier. In essence, they are the last stop where we can turn for some semblance of order, direction, and calm during a crisis. We depend on them to restore a sense of stability and substance. Manners touch every facet of our lives. They exist between the cracks. Like glue, manners are the adhesive that holds everything together and, if left unused, dries up and renders itself ineffective leaving behind only chaos to follow. Manners – or the lack thereof – affects us both at home and in our world and all boil down to something very simple: RESPECT.

Rather than spending ridiculous amounts of money on lawsuits, wouldn’t it be a lot smarter – not to mention economical – for corporate America to invest in a preventative program that arms executives and employees with character-building tools and know-how to handle themselves more correctly?  It’s time for everyone to wake up – from the privileged set at the top all the way down - and learn to follow the rules both written and unwritten. 

In today’s age of radical transparency and zero tolerance, where any wrongdoing can be captured by a tiny smartphone, no one can afford even the slightest misstep. I’m not just talking about how to politely wiggle your way out of an unwanted advance. I’m speaking about practical skills such as crafting an email to a co-worker in a civil tone, treating people of equal value regardless of status or position, and everyday courtesies such as holding the door open for someone walking directly behind you. A complete self-analysis is essential so we act thoughtfully and mindfully before we say or do something that might have a lasting negative effect on our personal relationships or professional environment.

How many more examples from Hollywood, politics, sports, and the media do we need before we take action? Harvey Weinstein started as a Hollywood problem, but his tentacles stretch far beyond this tony town.  The larger issue spans coast-to-coast and must be addressed. We’ve already witnessed countless public figures lose their jobs, their families, and their lives because of sheer stupidity. Isn’t it time we start leading as a nation, individual-by-individual and set the tone for the rest of the globe? This conversation is surely as crucial to our well-being as diet and exercise.

Manners are not about being politically correct or a people-pleaser.  They provide us with a solid framework and help us connect on a pure level. They are your finest friend, whether you’re agonizing over how to apologize to your mother-in-law for a flippant remark or riddled with guilt as to how to decline your boss’ Facebook invitation. They are there to save you from your worst self, to fall back on in your time of need, and protect you in the most precarious situations. Manners are locked and loaded, ready to employ at a moment’s notice. Use them wisely and they will keep you whole.

Manners Monday - Solar Eclipse Etiquette – How to Savor the Spectacle & Not Spoil it for Others

Today marks the first time in almost a century that the Total Solar Eclipse will be visible across North American spanning a path of fourteen states from Oregon to South Carolina. This once in a generation phenomenon has everyone from students and space buffs to weather enthusiasts and wonderstruck visitors clamoring for ISO-compliant safe eclipse glasses to capture the spectacle in all its glory.  On this fateful day, the moon will surreptitiously slide in front of the sun and, for a moment, ever so brief depending on your viewpoint, the Moon’s shadow will block the Sun’s light turning day to night and back again.  The entire event is supposed to last about two and a half hours beginning in our neck-of-the-woods at approximately 9:05 am, peaking at around 10:22 am, and ending around 11:45 am.  As you prepare for your eclipse viewing, here are five tips to savor the spectacle and ensure you don’t spoil it for those around you.

1. Keep Eyes Properly Covered. Proper eye coverage is crucial to stay safe and protect your eyes.  Only purchase glasses that are compliant with the ISO 12312-2 safety standard clearly marked.  I waited until the very last minute to find glasses, but everything was sold out. Luckily, our Mayor of Beverly Hills Lili Bosse will be handing out protective eyewear during her Walk with the Mayor this morning at City Hall

2. Clear Away the Distractions. Stay still when observing the eclipse with other people around you.  Viewing areas will be packed with throngs of people gazing at the sky alongside scientists conducting experiments. Show respect to all by taking in this experience with peace and quiet.

3. Keep Small Children & Pets in Check.  Animals have heightened senses and could have an alarming reaction to the sudden switch from light to darkness. Children may experience behavioral changes as well. If young children are running around, unmonitored, and unruly, it may cause additional mayhem.

4. Silence Truly is Golden.  Viewing the eclipse is a sacred experience for many and will be different for everyone.  With a duration of fewer than three minutes in total, show respect to all by holding off from making conversation and turning off your cell phone during this time.  Even the slightest vibration can create a background noise that can ruin research for those measuring sound. Be mindful of those around you.

5. A Little Patience & Courtesy Will Go a Long Way.  If you’re traveling to a viewing destination, follow the rules of the road along with parking instructions.  Small annoyances including bumper-to-bumper traffic, road closures, and check points will certainly slow things down.  Drive the speed limit and be on the lookout for pedestrians crossing your path.  Put on some relaxing music, soak up the scenery and take a deep breath.  This most memorable event won’t come around again anytime soon.

Wednesday Wisdom - Back 2 School Manners for the Teenage Set

My two teenage girls started new public schools in the scenic Pacific Palisades area of Los Angeles.  They are both making this transition during a phase in their academic careers when my youngest is entering her final year of middle school and her sister is starting her sophomore year of high school.  The timing isn’t exactly ideal to make a significant change and be forced to make new friends and figure out a new school campus, but life is about staying flexible and finding a path that feels right. They have changed schools many times previously from public to private and back again. Some experiences were good, and some were downright ugly, but all were enriching nonetheless and each made them the strong, independent young ladies they are today.

As they blossom into full-fledged teenagers, my attention has turned to preparing them for the challenging road to college.  For the past couple of weeks, I’ve been combing the August issue of Town & Country - the one containing the College Anxiety Guide – and it has made me even more clear on the message I want to impart on my girls going forward. Given the current climate of our country and the vitriol we are witnessing across the globe, it is crucial that our teens are equipped with solid character-building skills and self-respect so that they can interact with their peers at school and the world in a way that is both meaningful and constructive.  While I'll never stop preaching the tenets of The Golden Rule or reminding them to keep their social media clean, there are deeper themes I want them to hold dear at the start of this new school year.

Acceptance. These first days and weeks of school set the tone for the next nine months. One single student can make a significant impact for the better and have a rippling effect on a class at large.  Whether attending a big school or small, there will be kids in attendance from different economic, religious, ethnic, cultural, and sociological backgrounds and each is equally entitled to be there.  Be kind, be tolerant, and be friendly with everyone.  A smile and simple acknowledgment place all on a level playing field.

Balance. Every teen needs an outlet and athletics or some type of physical activity is just the antidote for both the book worm and the social butterfly.  The natural endorphins achieved through moving the body create equilibrium and help to diminish feelings of anxiety and anger.  Participating as a member of a team or taking a group exercise class provides much needed interpersonal connection and expands social circles.

Intuition. The teen years are wrought with bad decisions and the constant test of will to do what is right or fall prey to peer pressure.  Teens need to learn to go with their gut feeling.  It will never steer them wrong. And, this is where the self-respect component plays a significant part.  If teens have a strong sense of self and it is nurtured by their parents, they will tap into it to make better choices. They will become imaginative and find ways to fool their silly friends when it comes to drugs and alcohol and they will think twice before jumping into a car with an unsafe driver.  

Passion. “Passion cannot be faked.”  I wholeheartedly agree with Charles Isherwood in his article Liberal Bias for Town & Country magazine.  Educational institutions are growing smarter to the fact that many kids may be fulfilling their parent’s prophecy rather than pursuing their own personal interests.  Now’s the time for teens to explore activities that they are particularly passionate about whether that be student government or sailing the high seas.  If they haven’t figured it out yet, then parents can present options and make suggestions, but they should really be in the driver's seat.

Trust. Teens throw this word around loosely without the faintest clue of its true gravity and power.  They demand that parents ‘trust’ them as if they are old enough to make adult decisions. What they really need to start mastering is trusting themselves and earning our trust. They must also practice the art of trusting their friends and trusting the universe at large. Real trust can turn seemingly large problems into smaller manageable ones. It allows teens to take a beat and give another person the benefit of the doubt rather than going immediately for the jugular. By trusting the universe they are staying nimble, they are giving up control, and they are committing to the notion that everything will work itself out in the end.  Not such a bad thing in my book.

Manners Monday - Six Manners Specifically for the Dog Days of Summer

Summer has officially graced us with her presence and just in time for the Fourth of July holiday. Temperatures have reached a sweltering peak putting our brains and bodies into permanent vacation mode. The LA traffic seems a bit less intense and schedules have simmered down allowing for some much needed rest and relaxation from the everyday stress of life in the fast lane. While we're all too eager to take our foot off the speed pedal, the dog days of summer still demand a sense of decency and decorum. Here are six etiquette tips specifically targeted for the next few months. 

1. House Guesting 101.  If you’re lucky enough to be invited to a friend’s summer home for a stay, make it your mission to be a gracious house guest.  Follow your host’s schedule and abide by their house rules.  If they want everybody in the kitchen for breakfast at 7am, be there with bells on offering to scramble eggs or set the table.

2. Pool Rules.  Long wild strands of hair wreak havoc on a pool. Before diving into the water to cool off from the extreme heat, neatly tie up flowing locks prior to taking a dip. Ladies, feel free to make your ponytail holder your new best friend and, gents, keep sporting that man bun at poolside. 

3. Ear Bud Etiquette.  Summer internships are all the rage and often provide a jump start towards future full-time employment down the road.  While you may be tempted to listen to summer hits while slaving away at your desk, fight the impulse to pop earbuds in your ears. Employers view this as a great distraction, especially when trying to solicit your attention for a task or inspiring you to collaborate with co-workers on a project.

4. Sweaty Palms Police.  Heading to an outdoor networking event where you’ll want to make a positive impression?  Don't let your palms put a damper on good greetings. Grab that antiperspirant and rub it on your hands to reduce sweating and provide that extra confidence when engaging in endless meetings with others.

5. Condiment Clarity.  Barbecue fare is chalk full of hamburgers, hot dogs, and other summer favorites just begging for a dollop of ketchup or mustard to make the meal complete.  Set a precedent when dining by passing all condiments in pairs and passing all pairs to the right.  Your table mates will thank you.

6. Petiquette.  If you have to skip out of town on a last minute business trip, don’t pressure your family or friends into babysitting your pooch for the summer. Rather than risk putting your relationship in jeopardy, find a comfy place to board your pup instead. He will probably find it more fun and even make a few new pet pals.

Manners Monday - National Business Etiquette Week - June 4-10, 2017

Sunday marked the beginning of a week-long period devoted to national business etiquette.  At a time in history where an inordinate amount of chaos and turmoil continues to reign, demand for business etiquette training has held a steady climb. This is no surprise to us.

The casual way employees engage, the loss of articulate writing, the inability to read subtle social cues has caused concern among many business owners. Couple this with the mass appeal of social media and a Pandora’s box of ways in which executives and employees can go awry, it's no wonder the corporate tide is leaning towards a return to a more conventional style of conducting business. This couldn't have come at a better time, especially when we're experiencing a zero margin for mistakes.

National Business Etiquette Week 2017 may be just seven days, but its purpose is to raise our awareness in the workplace and uphold the standards of civility and courtesy all year long. Restoring these simple acts of kindness and respect to their primary position is the only way to earn trust and gain credibility both nationally and within the global arena.

Whether silencing a co-worker for badmouthing the boss or learning how to give a world-class handshake, business manners do matter and this particular skill-set has become an increasingly valuable commodity for new hires as well as job retention. To test your etiquette quotient, we have compiled a list of 25 questions and answers that should give you a jump start on good business this summer. Good luck!

1. Preparing for a night out of networking? Be equal parts interesting and interested. Listen more than you talk. Think before you speak. End the conversation as graciously as you initiated it.

2. Attending the weekly marketing meeting and expecting an urgent call?  Notify your colleagues beforehand. Put your phone on vibration mode, place it on your lap or in your pocket and give your co-workers your undivided attention. When the call comes, excuse yourself and handle it quickly.

3. Courting a prospective client with an invitation to lunch?  Arrive early to set the stage and hand your credit card to the host so that they may process payment and avoid presenting the check at the end of the meal.

4. Should you accept your boss’ invitation to ‘Friend’ you on Facebook?  Yes, however, do so with care and create a separate group for work and tag it with the name of your company then filter only professionally related content.

5. Wondering whom should shake first in the workplace? In a professional setting, the host or the higher ranking person should initiate the handshake regardless of gender. The first to thrust their hand out is always perceived to be the most confident.

6. Where should you seat your honored guest when hosting a business meal? The honored guest is always seated to your immediate right.

7. Want to avoid miscommunication when sending a text or email?  Since you are unable to see the person face-to-face, avoid firing off a flippant answer. Read your messages and responses for tone and send complete, clear communications.

8. Important interview for your dream job? Scour your social media for any red flags. Anything that defames your image should be wiped clean.  

9. Want to look polished and present when speaking to the boss? Give it to them straight by minding your posture when sitting or standing. You’ll appear engaged and alert, two highly appreciated qualities.

10. Having trouble remembering names? Remembering names is an excellent skill to cultivate. Commit a name to memory by repeating it at least three times. Once during the introduction, a second time when making conversation, and finally, when saying goodbye.  

11. Want to outclass your competition? Become best friends with your stationery and write thank you notes. Whether you are following up on an introduction, interview or meeting, nothing conveys your appreciation better.

12. Should a male work colleague offer to seat a female co-worker at a business lunch? It is a thoughtful gesture, but not necessary as men and women are considered equals in the workplace.

13. Can I make casual Friday’s an everyday occurrence? Whatever your work, you want to be taken seriously. It’s always best to dress for the job you aspire to possess. Take pride in what you wear, especially in formal professional situations.

14. Where should you wear your nametag? Your nametag is always placed on the right side of your chest to make shaking hands and reading someone’s nametag one smooth action.

15. Working from home?  Get out of your PJ’s! Don’t let comfort get the best of you. Dress to create an atmosphere of professionalism, it will upgrade your phone voice and you’ll be ready to head out the door for a breakfast meeting in a moment’s notice.

16. Care to improve your phone conversations? Smile. Notice how the tone of your voice instantly changes making you seem pleasant and accommodating all at once.

17. Working in an open floor office environment?  Before popping those earbuds in your ears, be mindful of the office culture and limit use.  When away from your cubicle or desk, remove them altogether.

18. Want to present your business card to a work colleague?  Before handing your card, ask for his or hers first, then present the card with your right hand and with the type facing toward the recipient.

19. Wondering how to approach your co-worker in their cubicle? Knock verbally when walking into their open office, especially if they are focused on their work. Step into their line of vision so they don’t have to scan the entire room to find you.

20. Tempted to respond to your boss’ weekend email? Don't be available 24/7. It’s perfectly okay to establish boundaries and respond the next day. It will set a precedent and your boss will respect you for it.

21. Making an important business introduction? Show respect by standing for all introductions. Adhere to the rules of the established hierarchy from top to bottom. Remember, the client always comes first.

22. Want to convey confidence and authority in all business transactions? Don’t withhold when it comes to handshaking – the ultimate greeting. For a world class handshake, extend the right hand with the thumb facing up and fingers extended out. Shake with two pumps and then release.

23. What cannot be compromised in a highly competitive marketplace?  Unethical behavior of any kind. There is no margin for dishonesty, lack of integrity, disloyalty, harassment or breaking the law.

24. What is the best way to deal with a challenging customer?  Remain calm, listen from their vantage point, express empathy, and begin active problem-solving.

25. Conducting business with individuals from other countries? Err on the side of formality. Address them by their titles and full names. Familiarize yourself with a few key facts about their culture and customs, and educate yourself on their cuisine and dietary restrictions.

Memorial Day Travel Manners - Seven Simple Steps to Smooth Out Your Experience in the Sky

Memorial Day weekend is one of the top four travel dates of the year with many traveling by plane to reach their destinations. However, 2017 has seen an unprecedented number of air travel nightmares turn our once friendly skies into an experience fraught with turbulence and turmoil. Years ago, air travel was highly civilized. Passengers dressed in formal attire would sip champagne while playing a game of chess in a spacious setting. Nowadays, travelers are forced into tiny compartments bombarded with bare feet and rude behavior. 

Before embarking on your flight this holiday, here are seven simple etiquette tips to smooth out your experience in the sky. 

1. Dress for yourself and fellow passengers. Forget the flip flops and short shorts, be daring and put on something decent for the plane! It is entirely possible to appear quite chic while still being comfortable, plus a nice presentation helps to set the tone for your flight. When it comes to shoes, select closed toe and easy to slip off at the security gate. Don't forget to wear socks. Nothing is worse than stepping barefoot on the airport flooring. Wear deodorant, but go easy on the cologne and perfume. It's a good idea to pack some lip ointment and hand cream to combat dry skin. Ladies put a little lipstick on for goodness' sake! You never know who will be seated next to you.

2. Take a chill pill.  If you have a severe aversion to standing or waiting in line, do not fly! Unless you hire a special airport greeter or are flying business or first, you must be patient and grin and bear the cattle calls. Getting agitated only makes matters worse. Bring a magazine or book so you can read passively while waiting to check your bags or go through security. Keep your identification card handy, as well as your boarding ticket. You will be asked to show proof of both repeatedly.

3. Be prepared for small annoyances. This Memorial Day, account for extra delays and new TSA rules. There is no way to avoid the safety ritual of walking through security. Everyone must remove their shoes and jackets and risk a pat down by a security officer. To make things easier, wear shoes and outer garments that are easily removed and quickly organize your belongings and place them in the open containers for the x-ray machine. Make sure to separate your laptop in its own container for easy viewing. Remove all jewelry and accessories that may set off the alarm.

4. Avoid confrontation. Make it easier on yourself as well as the flight attendant by not attempting to stuff your entire closet into your carry-on luggage. If you cannot lift your bag and place it in the overhead bin on your own, the flight attendant will be forced to help you and may question its size or weight, especially if they see you struggling to jam it into a small compartment. Either pack lighter, check your bag or call a delivery service like FedEx to ship your belongings door to door in advance. It's not worth getting into an argument on this one, the airlines will always win.

5. Respect personal space. In this tube 30,000 ft. in the air, everything is exaggerated. Some people do not wish to engage and prefer keeping quietly to themselves. Be respectful towards those around you and read their signals. (a) If you are bringing your own food, keep it simple. Do not stink up the plane with smelly cheeses or a pungent dish. (b) If someone is reading a magazine or book, a pleasant smile and hello will do. Allow them their privacy and do not force them into a conversation as they may not wish to be disturbed. (c) If you are tired, rest your weary head on your own chair with your blanket and use only one armrest for your arms. (d) Make sure to use the restroom before being seated to avoid musical chairs throughout the flight. (e) Before reclining your seat abruptly, check behind you to give your fellow passenger a heads up. They will appreciate it.

6. Curb cell phone usage. There is nothing that equally worries and annoys fellow passengers and flight attendants alike then someone who chooses to completely ignore the FAA's rule to turn off all cell phones and other electronic equipment during take-off and landing. The jury is still out as to whether the radio signals from these devices can interfere with flying equipment so for the safety of everyone, cut it out and follow the rules!!!

7. Check yourself, not just your bags. If you are in a bad mood, meditate, do some calming exercises and settle down. Limit alcohol intake as the altitude accelerates the inebriation process and lowers resistance. The airport and flying experience is hard enough without the reckless behavior. Present a cheerful face, always be courteous to flight staff using the magic words "please" and "thank you," and be helpful and accommodating. This will smooth over any extenuating circumstance or accidental wrongdoing.

Let's face it, flying in today's world is no picnic in the park. It tests our every patience and invites triggers that get us at our very core. Do yourself and your fellow passengers a favor and take a breath before stepping foot onto the plane. We'll all feel a lot better.

Mom's The Word - A Few Words to My Daughters on Mother's Day

Let me begin by saying how beyond grateful I am to have two healthy, intelligent, sensitive, and beautiful daughters.  There is not a day that goes by where I don't feel blessed to have brought you both into this world.  In your own unique way, you each provide me with superhuman strength and you inspire me to be the best mother possible.  You girls are my best friends, my confidants, my spirit-lifters and my co-conspirators.

I get excited at the thought of sharing new things with you whether it's how to make my famous oatmeal chocolate chip cookies, taking you to a museum to soak up some culture or introducing you to a classic song I grew up on from the seventies. I love spending time with you, hearing about your day at school or working through a particular problem you are having with friends.

I want you to know that I am your biggest cheerleader. I will always be standing on the sidelines jumping up with pom poms in my hands proudly clapping and hopefully motivating you to give it your all.  I may also have a few choice words of critique to offer, but that is only to make you stronger and more resilient.

As you both have officially embarked on your teenage years, I am filled with delight watching you grow into young ladies.  I will always encourage you to follow your passion, embrace the joy in hard work, and do everything in my power to set you on a path to achieve your goals.

I haven't the faintest idea of what you have in store for me this Mother's Day, but I would love to take the day off and enjoy the company of my family without having to nag and nudge. As much as I wish you were able to read my mind, I thought it might be easier to put my wish list in writing while you lay sleeping.  Here's what would make this Mother's Day awesome!

• Wake up with a smile.
• Offer me coffee in bed.
• Take a walk with me at the beach.
• Go to the Farmers Market together.
• Take care of your dad.
• Plan a nice day.
• Create a special meal.
• Tell me how much you love me.
• Flatter me with kind words.
• Share stories that make us all laugh wildly.
• Shower me with hugs and kisses. 

I'm in bed waiting...
Love,
Mom

XOXO

Manners Monday - Dissecting the Trump Pump & How to Properly Shake Hands

Some experts say it’s the hands - not the eyes - that are the window into one's soul.  They believe that the hands provide the greatest insight into a person’s true character.  Trump’s hands have been in the spotlight since last spring when Governor Rubio questioned their size and claimed they appeared rather small for a man of his stature. Over the course of the election, President-elect Trump’s hands were analyzed, scrutinized and mocked by commentators as well as comedians.  From the entertaining way he used his hands to emphasize a point to his noticeable apprehension with handshakes in general, it is evident that the art of handshaking was not one of his strong suits.  In his book, The Art of the Comeback, he declared shaking hands as ‘barbaric’ and ‘one of the curses of American society’ further stating that, ‘the more successful and famous one becomes the worse this terrible custom seems to get.”  While certain parts of the world suffering from the spread of disease would find handshaking unwise and unhealthy, here in America, shaking hands is simply a sign of respect.  Here’s a breakdown of President Trump’s pump - the good, the bad, and the ugly – along with a primer on how to properly shake hands with anyone, anywhere, anytime.

The President’s Pump (& Pull)

We’ve noticed two types of handshakes that fall into the category of bad and ugly. When President Trump hosted Japan’s Prime Minister Shinzō Abe at the White House recently, the media had a field day with the awkward looking nineteen-second long seated greeting. The grip looked more like a grab and gave the appearance that the President was pulling the Prime Minister’s hand into submission. A similar grip was used with Vice-President Pence as well as several other of the President’s appointees. Once again, these handshakes resembled more of an aggressive pump and pull rather than two seamless, smooth pumps.

Handshaking 101

The most universal gesture for greeting another person anywhere in the world is the handshake. It is often the first contact we have with someone new. To shake hands properly, extend the right hand and place your palm sideways. Extend the fingers away from you with the thumb facing up.  Locate the web area (the space between the index finger and the thumb) and meet the recipients hand web-to-web.  Shake with two smooth pumps and then release. The whole arm does not need to move, only the forearm from the elbow down. Your grip should be firm, not too strong, and not dangling like a limp fish.

Bad Shake Syndrome

• The Wet Fish – This handshake grips only the tips of the fingers and feels distant and aloof as if the person isn’t truly interested in making your acquaintance.
• The Bone Cruncher - This handshake hurts as if the person is intentionally trying to create pain. It leaves a negative impression that the person has something to prove or that they are trying to wield their power over you.
• The Thumb Pincher - This handshake digs into a sensitive pressure point by pressing down too firmly with their thumb. The person offering this type of handshake is perceived as nervous or slightly uncomfortable.
• The Never Ending Shake - This handshake lasts forever creating a guessing game as to when someone will let go. The person who offers this handshake appears overly enthusiastic and a way too eager.

Just the Facts

• Ladies First - In social settings, a lady should always initiate the handshake because a man should never presume a lady wishes to make physical contact of any kind.
• Stop Signals - If you happen to encounter an endless handshake, simply release the tension of your grip. This will send a non-verbal signal that the handshake has officially ended.
• The Upper Hand - The person who extends their hand first is perceived to be the most confident and have control of the situation.
• Stand & Deliver - Unless physically unable, a person always stands for a handshake. It is a sign of deference.
• Sweaty Palms Alert - Suffering from sweaty palms may ruin a perfectly good handshake. An easy remedy is to carry a cloth that can absorb sweat in your pocket or purse. Gently touch the cloth before shaking somebody’s hands. At events where one is expected to shake a lot of hands, try rubbing some unscented antiperspirant on your palms prior to the engagement.

The Business Arena. A strong emphasis is placed on a firm handshake because it speaks loudly about credibility, confidence, and professionalism. Make sure every meeting begins and ends with a handshake. In a professional setting, it doesn’t matter who offers a hand first, however, the person who extends a hand first typically has an advantage because it shows initiative and is perceived as being in control.

A Personal Affront. Neglecting another person's hand is regarded as one of the most impolite offenses. Unless you have the Swine flu, Whooping Cough or some other contagious infection or disease, always accept an offer to shake hands. If you are particularly worried about germs, run to the restroom to disinfect or douce yourself with Purell.

For Your Eyes Only. A handshake means nothing without making good eye contact. It is second sign of respect. When shaking hands, give the person your undivided attention by looking them straight in the eyes as if they are the only person in the room.